Public Transportation Program
Washita Valley Transit Passenger Bus
Operator Assisted Relay 711
Area of Coverage
TransitOutside of the City of Chickasha it is $5 each way.
Children under 12 years old must be accompanied by a parent or guardian.
PROMOTING MEANINGFUL ACCESS TO SERVICES BY PUBLIC PARTICIPATION
Advertises all public meetings in the local newspaper. Posts notices at local churches, community centers, businesses, Head Start/EHS Centers, senior nutrition centers, health departments, city offices, laundry mats, doctor's offices, DHS offices, Chamber of Commerce, and our website.
Fliers about transit services are posted at all places listed above.
WASHITA VALLEY TRANSIT
NOTIFYING THE PUBLIC OF RIGHTS UNDER TITLE VI
Washita Valley Transit operates its program and services in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice on the grounds of race, color or national origin under Title VI has the right to file a complaint. The complaint must be in writing and submitted within 180 days following the date of the alleged occurrence to:
1000 West Minnesota Ave.
Chickasha, OK 73018
Individuals with a hearing or speech disability can dial 711 for
Telecommunications Relay Services.
Transit Title VI Complaint Procedures
Transit Title VI Complaint Form
FTA Circular - Promoting Public Participation - Meaningful LEP Access
American with Disabilities Act Policy
INSTRUCTIONS ON FILING A COMPLAINT:
Washita Valley Community Action Council has established the following Applicant Appeals Procedure to ensure equal access to services and resources for all clients and applicants.
The following is the procedure for filing your complaint:
Step 1: ORAL COMPLAINT (INFORMAL)
Your initial complaint should be submitted orally to the Executive Director. If you feel that your oral complaint was not resolved, you should proceed with STEP TWO.
Step 2: WRITTEN COMPLAINT (FORMAL)
Your written complaint should be filed no later than five working days from the date of your oral complaint and addressed to the Executive Director. The Executive Director will have ten days from the date of receipt of your written complaint to notify you of the resolution of your complaint. If you feel that your complaint was not resolved, you should then proceed to STEP THREE.
Step 3: WRITTEN COMPLAINT TO BOD (FORMAL)
A written statement to the Executive Director within five days stating your complaint has not been resolved and your written complaint is to be submitted to the Washita Valley Community Action Council Board of Directors. You will receive written notice from the Washita Valley Community Action Council Board of Directors of their determination of your complaint. If you feel that your complaint has not been resolved by the Board of Directors, you should proceed to STEP FOUR.
Step 4: APPEAL PROCEDURES
If after all appeal procedures have been followed and exhausted, you have the right to appeal the Washita Valley Community Action Council Board of Director’s decision to one of the following:
Head Start Regional Office – Regarding Head Start
Oklahoma Housing Finance Agency – Regarding HOME Program.
Oklahoma Department of Transportation – Regarding Transit Program.
The client or applicant filing the complaint will have the right to private and confidential interviews, access to all relevant records, a reasonable opportunity for a fair hearing, and will not be discriminated against because of race, color, gender, creed, religion, political preference or disability.
This notification is posted in all offices and centers governed by the Washita Valley Community Action Council Board of Directors.
For more information about this program, please contact:
Jimmie Britt, Transit Route Supervisor
Operator Assisted Relay 711